All of our daycare attendants are given a two-hour orientation class covering canine behavior including; pack dynamics, classical and operant conditioning theory, interpreting body language and vocalization, and how to recognize resource guarding and separation anxiety. All daycare attendants also attend a 4 hour class on dog first aid and CPR.
At the end of their probationary period each staff member is competency tested to reflect their level of responsibility. As each attendant works toward competency, they are coached by a senior employee or owner.
Also, every week our behaviorist coaches the staff in each play group to reinforce and expand the subjects covered in the orientation.